Mountain Haus Guest Comments

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Thank you everyone for sharing your recent experiences at the Mountain Haus.

You can also see our reviews on Tripadvisor. 

From the entire staff of the Mountain Haus

Thank You !

The place was Wonderful and the staff very accommodating 

Cynthia 

We were very pleased with our stay at the Mountain Haus.  Your staff is wonderful, and in particular Kyle was terrific in getting us set up and helping us plan the trip.He made great dinner recommendations and reservations.    We loved the location of the Mountain Haus.   The unit was in great shape and we had plenty of room for our gear.   The beds and pillows were comfortable.  If we are lucky enough to return to Vail we will stay at the Mountain Haus. 

Patty 

I would like to personally thank you for your efforts on making our stay very enjoyable, you guys have a great staff, every single one of you showed us great respect and professional care.  I will for sure get into Trip Advisor later this week.Thanks again for such a great time,

JR 

Our stay was lovely.  Kristen was always a pleasure to see in the morning.  Housekeeping was spot on.  I asked for a certain pillow type pre-arrival, and the bedding was perfect. 

The breakfast was also nice, however we felt it lacked more healthy options and for a 10 night stay, it became quite repetitious.   

We would rate our experience there an A+.  The location is great, with much value for the price, and it had all that we were looking for. 

Thank you very much for a great experience!

Cristin 

Thank you for getting in touch with us. We were greeted by Shelley at the front desk last Saturday and she was so welcoming and happy. She is very professional and knows her job very well. My husband became sick Sunday morning with the altitude sickness. At that point, Andrew and Kyle assisted us by driving us to the hospital. My husband was admitted and given oxygen with good results, he had a bronchial infection the previous week and that added to the problem. I cannot thank everyone enough for helping us with a very stressful situation.We have been visiting Vail for 12 years and we always wanted to stay at the Mountain Haus. Well now, I don't want to stay anywhere else.The room was beautiful and had a comfortable bed, which is important to me since I have had hip replacement and I need my comfort. The gym, breakfast room and pool area were wonderful.The best part however is the staff and how professional and reliable they are.Again thank you and we will see you very soon.

Best Regards,

Jean and Lawrence  

 

Had a great trip and a perfect stay!

Kyle and Tracy were beyond great at accommodating and making arrangements for us.

The entire front desk employees an staff absolutely wonderful.

We look forward to our return next ski season and would not hesitate to recommend the Mtn Haus to any future guests. Much appreciated for making our trip a memorable one.

Regards,

Dave  

we loved our stay ...on the next time  we are sure that  we will choose  the mountain haus  again...and ...your dog  is cute..our dog is a labrador...and grate for your hospitality
sinceraly

Helena  

Our stay was exceptional.  I travel extensively and know when a staff makes an extra effort to accommodate guests. The front desk asked us how our stay was going every time we walked by. They booked reservations based on our tastes, offered to keep our luggage when they overheard us talking, and steered us in a different directions based upon our interests.  

The rooms were very clean. The two maintenance men routinely said hello as we walked by.

We already decided to book next year at the Mountain Haus. Attitude starts from the top and you were exemplary. 

Thank you,

Pete  

We had a blast and thank Shellie for the amazing service!! We will deff return and if we can get that same deal or better, would love to return:)

Thanks again,

Jason 

Thank you very much for our recent stay at the Vail Mountain Haus.  This was our first visit to the Vail Mountain Haus and it was a great experience.  The lady at the front desk was able to get us in our 2 bedroom condo when we arrived early Friday morning and that was really appreciated.  My son who needed to rent ski equipment was taken to the rental facility in the Vail garage and received a very nice discount as a result of staying at the Vail Mountain Haus.  Your staff is great and your breakfast in the morning was excellent.

You should be very proud of your facility and your staff.  My son and his business colleagues will be returning to the Vail Mountain Haus at the end of February where they have rented two condos for their stay.  He is looking forward to his return visit.

Thank you again and we really appreciated our stay.

Best regards,

Ted 

Thank you. Love the spa, the espresso machine and the apples. Everyone was great.

Dennis 

We enjoyed out stay at the Mountain Haus. Everything from check in to check out went smoothly.
Iva did a terrific job and was very helpful with restaurant and ski rentals recommendations.
If our group returns to Vail we will almost certainly stay at the Mountain Haus.
 
Regards
Frank  

Thank you for your mail and for all your assistance and pampering during our stay at the Mountain Haus. We enjoyed everything, from the warm welcoming and professional service during reservations to the last day. Everything was perfect, the staff service, the daily cleaning, breakfast, jacuzzi and laundry facilities, cookies in the lobby, bathrobes in every room, linens, cooking utensils, grocery purchase prior to arrival, I can not think of anything that would have improved our stay, only if we could have extended a few more days!!!!! We loved the decoration of our apartment, it was cozy and we loved the wooden floor and the decoration in general. You have the best location in the heart of Vail Village which we loved.

Iva was very friendly and helpful with a few packages that I received during my stay. I appreciate that.

Of course we will be back next year and we will talk a lot about you and our stay!

Thank you, you made our week at Vail absolutely fantastic!!!!

Regards,

Adriana and Juan Pablo 

We had a very nice eight day stay last week at the Mtn.Haus. The desk people were very helpful. The Concierge was most helpful in making dinner reservations. The building and spa were clean and cozy.  We look forward to coming back next year,

Dale 

I did submit a review and I wanted to personally thank you for the hospitality. We arrived early and were able to drop our bags off which were later taken to the room. Upon check out we did leave something behind which was retrieved and we were able to pick it up on our way out. I will definitely be staying at the Mountain Haus again.

Chris 

We recently spent a wonderful weekend in Vail, and were extremely pleased with the accommodations at MountainHaus.  Unit 670 was incredibly awesome; the furnishings, comfortable setting & furniture, amazing television/audio set ups, and of course, the view!  We were pleased to find the Brita water pitcher made available, and your program to reduce unnecessary plastic waste is commendable.  A few items that were a concern were that we didn't know how to adjust the thermostats.  Another was that we were told that there was a large humidifier in the master suite closet, but we couldn't find that either.  Other than these two issues, it was a wonderful stay, and we will definitely choose MountainHaus again on our next trip to Vail. 

Claire 

Thank you for a wonderful vacation and accommodating our change in rooms after the first night.  We love the Mountain Haus and would like to book again next xmas for a week -- I gave Ashley the dates. Thanks again and we will hopefully see you next xmas if not before!

Leslie 

I forgot to tell you that all your new staff is most pleasant and helpful and that housekeeping and maintenance could not have been better. Happy new year to all.

Dawn 

The stay was great! I love the location.  We all loved the coffee machine!  The massages my wife and I had were AWESOME!

Tom 

I appreciate the email. I would say that we did enjoy our stay. It was a great trip and we would definitely consider staying with the Mountain Haus on our next trip to Vail. I actually got engaged on this trip and given the arrangements that I asked of Ashlee, I would say that she did above and beyond to help make our trip a very special one. She went out of our way to make sure that I was able to plan a great night.

Donald

Everything was perfect ...  4 years in a row staying with you guys and hope to stay there next year.

Douglas 

The thing we enjoyed the most was the rate, very reasonable.  Little things that you probably can’t change caused some issues, like the fact you need to turn off the main light switch to go to bed which takes away one of the bedside lamps if you want to read or other power hungry things.  We didn’t take advantage of the complimentary breakfast which is more than most of the local places provide because we didn’t want to be in the basement, but again that’s something you can’t change.  We will probably book again if we go to Vail because your rates are reasonable and the location is great!

Charles 

We had a blast!  Shelley, the Assist front Desk manager was super!!!!!

She is a gem.  Thanks also to Steve for his most appreciated hospitality and sharing his Electric car.  You all have a great home for us while in Vail.

Frank 

We just got home.  My daughter will only accept Mountain Haus if Bella is there!!!!  Of course, just kidding.We have stayed at Mountain Haus at least our last 3  times and we will return, when we come to Vail.Your staff if excellent. Very friendly and well meaning. Front desk and especially the Ashleys are great. My wife has special praise for the girl who presided over the breakfast room.  She was very efficient and helpful and friendly. She deserves your attention.

Also your housekeeping staff on our floor and room were really good. We never had an issue with our apartment not being cleaned.

All in all we are Mountain Haus regulars and we thank you and your staff for making our Vail stay so friendly and homey. Say hello to Tracy and Bella.

Peter

We enjoyed our stay and look forward to seeing you again in the near future.

Dave & Lori 

Really enjoyed the upgraded Breakfast, however I think we would prefer a Mountainside room for our next visit. Looking at the grassy hill facing the street was not worth the savings. So nice to be within crawling distance to the hotel after visiting the Red Lion every afternoon?

Paul 

On our safe return to Ireland we have been reflecting on our holiday to Vail and our stay at the Mountain Haus.  We would just like to thank you and your staff for making our stay in Vail so enjoyable and comfortable. Nothing appeared to be a problem.  We found the staff exceptionally friendly and helpful.  We would have no hesitation in recommending the Mountain Haus to any of our friends.

Hopefully we will return again in the future.  Thanks again for the electric kettle!! It made a big difference.

Ken & Miriam

We had a lovely stay at the Mountain Haus and would like to thank you and the staff.  I would especially recognize the maintenance person who noticed I had a lot of laundry to carry upstairs and went and found me a basket for the task - very thoughtful.

Georgia 

We have been doing a ski trip once a year for the last twelve years in Canada, Europe and the States. Rarely have we found so good lodging, close to the slopes and with marvelous housekeeping. Sure thing, next trip in Vail will be at the Vail's Mountain Haus. See you then.

Line 

I'd like to thank you for making my stay at Vail an enjoyable experience.  The room was clean and the gifts and amenities were very much appreciated.  It would have been convenient if there was a personal safe in the room and there could have been a little more window space, but these criticisms did not detract from a great skiing vacation and I would definitely consider a future stay next ski season.  Again, thanks for a pleasant stay.

Brian 

Thanks for your email.  I have just posted a review on the website - a glowing review of course! We loved staying at the Mountain Haus.  Thank you to the whole team for making it such a delight.

Sally 

We had a wonderful time, as always.  Please thank all your team. They sure know how to make a family feel welcome and at home.

Hugo 

Thank you for your message, we enjoyed our stay with you considerably and have already posted a good review for you on Trip Advisor.  We will be in touch when we return to Vail.

Ann 

The hotel is great, staff was awesome and friendly. But we stayed during the Teva Games weekend and there was some guy playing Techno music from 10am until 8 that night right outside the window. I’m home now and still hear the bass. You would think the town or whoever puts these things on would know they are surrounded by people in hotels and condos trying to relax and enjoy the beautiful day. We loved the location, but if you are there during an event I would think twice about staying there due to the noise. 

Gretchen 

My son and I stayed last week in 569.  The rooms were lovely, but the street noise was unbearable: Saturday and Sunday nights there was an extended period of screaming (no exaggeration) that lasted about an hour -- beginning 12:30 one night and 1 pm the next.  I have not stayed at Mountain Haus at Presidents' Weekend for a number of years (we have generally come mostly in January, and years ago in March) so no idea whether this was unusual or whether the apparent absence of any soundproofing was unique to this room.  But I will have serious concerns about repeating the experience.  When I visited in January (albeit on the Mountain side) I had no similar problem.

John 

Thanks for following up.  We had a very nice stay.  Everyone we met on your staff was friendly and helpful.  And your front desk personnel are great!  Good apples and cookies, too!

The room was very nice, clean and well-stocked.  Housekeeping does a great job.

Breakfast was good, not gourmet but very satisfying and fast and easy.

Great hot tubs and very nice steam room.  The bathrobes in the room

are extra nice and having towels down in the spa is a great convenience.

Overall a great stay, we would definitely recommend it and stay again should

we come back.

Josh 

You do everything well.  This is the third or fourth time we have stayed at Mountain Haus.  When I told my daughter that we were staying there again this year, she said that Mountain Haus was the best place we have ever stayed on ski trips; we have skied in Colorado or Utah every year for 20 years. Each member of my family loves the cookies!  We like the convenience to the mountain and the helpfulness of the entire staff.  The concierge is great!

I cannot think of anything negative to say.

Warren 

Everything went great!  Look forward to staying another time át. Mountain haus next winter. 

Manuella 

We enjoyed our stay at the Mountain Haus and would recommend it to our friends.  It is a property we would stay at again.  I cannot remember the name of person at the front desk at check-in, but it may have been Ashley.  She was extremely helpful, and when we told her of our travel problems, she remembered the next day and asked if we could continue our vacation.  Every person that we came into contact was pleasant, helpful and seemed to enjoy their jobs.  They also were willing to share their experiences as a local to help us determine which activities to participate in outside of skiing.  Having local information is very important to us when traveling.  We took advantage of the grocery shopping amenity, which was a great service.  I felt the service price point was fair, and it was a nice to be able to have our ‘snacks’ away from home.

Annette

As always, the hotel and the staff were great.  Thanks for all of your help while I was in the hospital and please thank Shelly again for calling to check up on me and arranging for my pickup.  Looking forward to next year.  

Jonathon 

We had a great time in Vail last week and were very impressed with the Mountain Haus - in particular, our interactions with all of the front desk personnel were notable - they were friendly, helpful and had the attitude of solving the problem as opposed to defaulting to not doing something as it is "not policy" that you run into most of the time - for example, when I got back to Dallas, I noticed that I had left a portable speaker in our room - when I called the front desk later that day, I was told that they had the speaker and were already preparing to mail it to me - we also found the continental breakfast each morning to be very convenient and good - we also liked the free bottles of water from the front desk - little things, but they add up - we will definitely be back – thanks.

David 

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